When the water heater is the problem
A heater that leaks from the tank is usually past saving, and water heater replacement covers that decision along with sizing and fuel type. A heater that is only lukewarm, noisy or slow to recover may need water heater repair on an element, thermostat or valve.
Planned swaps have their own page on water heater installation, including venting and seismic strapping. For wall-mounted units that heat on demand, see tankless water heater service, which includes descaling.
When a drain or sewer line stops working
Start with drain cleaning for a single sink, tub or toilet that is slow or blocked. If a cable only opens a small hole in a greasy or root-filled pipe, hydro jetting scours the full wall.
When several fixtures back up together, the blockage is probably in the main, which is the job of sewer line cleaning. A cracked or collapsed pipe needs sewer line repair, and a sewer camera inspection shows the condition of the line first, which also helps when you are buying an older home.
When you suspect a leak or a failing pipe
Hidden water is the hardest to find. Leak detection uses the meter, listening equipment and pressure checks to locate it, and a leak under a concrete floor is covered under slab leak repair.
A pipe that has already split is handled by burst pipe repair. If the same lines keep failing, repiping replaces them in phases or all at once.
Not sure which page fits your problem?
Describe the symptom on the 24/7 line and the dispatcher will point you to the right work.
When a fixture misbehaves
Toilets that run, rock or refuse to flush are covered by toilet repair and installation. A tap that drips or a valve that will not close belongs to faucet repair. A disposal that hums, jams or leaks under the sink is a garbage disposal repair.
Planned work, water quality and business sites
New fixtures, gas lines and backflow testing sit under plumbing installation. Homeowners with scale on faucets can read water softener and filtration, which explains why softening and filtering are not the same thing.
Restaurants, shops and rental buildings can read about commercial plumbing, including floor drains, grease lines and after-hours calls. Plumbing work in California falls under the California Plumbing Code, which is adopted statewide and based on the UPC.
How every job is run
The service changes, but the way the visit works does not.
Licensed and insured
The plumbers are licensed and insured. You can check any contractor at cslb.ca.gov before work begins.
Price first
You hear a clear price before work starts. A second problem found mid-job is explained before it is added.
Honest limits
Some fixes are temporary, and the plumber says so. Camera views and pressure tests are used when guessing would cost you more.
Permits and paperwork
Permit rules vary, so ask the Bell Building and Safety Division at City Hall. Notes from the visit help with insurers and landlords.